Refund Policy

Refund Conditions

For credit card and other traditional payment methods:

• Must be requested within 7 days of purchase
• Less than 5% of credits used (up to a maximum of 300 credits)
• Past subscription time is non-refundable (only unused future time is refundable)
• A 5% processing fee will be deducted from the refund

How to Request a Refund

For eligible payment methods, email [email protected] with:

• Registered account email
• Order number/transaction ID
• Purchase date
• Payment proof (screenshot of receipt)

Special Case - Annual to Monthly

(Only available for credit card and traditional payment methods)

• Can convert annual plan to monthly
• Charge one month + 5% processing fee
• Refund remaining balance

Processing Time

1-3 business days to process your refund request. Once approved, it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Note

• Refunds only processed for accounts with verified email addresses matching our records.

Changes to This Policy

This policy is subject to change. By using Grok Imagine AI, you agree to these terms.

Contact Us

If you have any questions about our refund policy, please contact our support team at:

Email: [email protected]